FAQ
Everything you need to know about Ladder Accelerator
What sets Ladder Accelerator apart from other accelerators on the market?
Ladder Accelerator primarily differs from traditional accelerators in its underlying protocol. Most accelerators still use IPsec or IKEv2, while Ladder Accelerator fully leverages the WireGuard protocol, which consists of only 4,000 lines of code (compared to over 600,000 lines for IPsec), resulting in 3-5 times faster transmission rates while significantly reducing battery consumption. Additionally, Ladder Accelerator’s zero-log policy has been independently audited by Cure53, with a fully transparent report, truly achieving both speed and security.
Which operating systems and devices does Ladder Accelerator support?
Ladder Accelerator offers native clients across all platforms, supporting Windows 7 and up, macOS 10.14 and up, iOS 14 and up, Android 6.0 and up, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Furthermore, Ladder Accelerator provides detailed router configuration tutorials, supporting mainstream router firmware such as Asus, Netgear, and OpenWrt, allowing you to protect all connected devices in one setup.
How can I get a refund if I’m not satisfied with Ladder Accelerator?
Ladder Accelerator offers a 30-day unconditional refund guarantee. If you're unsatisfied with the service within 30 days of purchase, simply contact our support team via live chat or email at support@vpnjs.net, and you can apply for a full refund without needing to provide any reason. Refunds are typically returned to your payment account within 1-3 business days.
What is the actual connection speed of Ladder Accelerator?
Ladder Accelerator has deployed over 3000 high-speed server nodes worldwide. Test results indicate that the average latency connecting to Asia-Pacific nodes is below 30ms, while connections to North American nodes have a latency of about 80-120ms, with stable download speeds exceeding 500Mbps under gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Ladder Accelerator maintains stable and smooth connections even in complex network environments.
What exactly does Ladder Accelerator’s zero-log policy cover?
Ladder Accelerator’s zero-log policy encompasses the following: no recording of your original IP address, no connection timestamps, no logs of visited websites or domains, no DNS queries logged, and no traffic bandwidth usage data recorded. All servers operate in pure RAM environments, automatically clearing data upon physical reboot. This policy has passed strict review by the internationally recognized auditing firm Cure53, and the complete audit report is available on the Ladder Accelerator official website.
Ladder Accelerator provides comprehensive router configuration tutorials, supporting popular router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. The configuration steps typically include: 1) logging into the router management interface; 2) accessing acceleration client settings; 3) importing the configuration file provided by Ladder Accelerator; 4) entering your Ladder Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install clients on each device individually.
Yes, Ladder Accelerator is specifically optimized for streaming performance. Our high-speed nodes can seamlessly stream 4K ultra HD video content. Ladder Accelerator regularly updates our server IP pool to ensure stable access to streaming services. However, please note that Ladder Accelerator does not encourage users to violate any streaming platform's terms of service.
Thanks to the efficient design of the WireGuard protocol, Ladder Accelerator has a minimal impact on internet speed. In most cases, speed loss is no more than 5-10% of the original bandwidth. In some instances, if your ISP throttles specific traffic (e.g., video streaming or P2P), using Ladder Accelerator may actually improve speed, as the encrypted connection prevents the ISP from performing deep packet inspection (DPI) and traffic identification.
Yes, the Ladder Accelerator Lightning Version supports up to 6 simultaneous device connections, while the Premium Version supports up to 10 devices. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and more at the same time without any additional fees. If you need to protect more devices, we recommend configuring Ladder Accelerator on your router to secure all devices in your home with a single setup.
Public WiFi is a high-risk scenario for hackers to steal data. After connecting to Ladder Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, meaning even if someone performs a man-in-the-middle attack or sniffs traffic on the same WiFi network, they cannot read your data. Ladder Accelerator also provides an automatic connection feature that activates accelerator protection when an unsecured WiFi network is detected.
Yes, Ladder Accelerator’s zero-log policy has been independently audited by the internationally recognized security auditing firm Cure53. The auditing team comprehensively reviewed Ladder Accelerator's server infrastructure, codebase, and operational processes, confirming that Ladder Accelerator does not log any identifiable user data. The complete audit report is publicly available on the Ladder Accelerator official website.
Yes, Ladder Accelerator offers a native command-line client for Linux, supporting major distributions like Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories and manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.
Yes, the Ladder Accelerator Premium Version includes a dedicated static IP address, which is particularly useful for remote access to company networks or NAS, running online services that require a fixed IP, or avoiding captcha challenges triggered by frequent IP changes. The static IP is exclusively assigned to you and not shared with other users.
Ladder Accelerator is equipped with comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing real IPs through WebRTC interfaces; IPv6 leak protection ensures IPv6 traffic is also secured. You can use the built-in leak testing tool in the Ladder Accelerator client or visit third-party testing websites to verify your protection status.
Ladder Accelerator's custom obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict network restrictions, Ladder Accelerator's obfuscation mode can assist users in overcoming blocks and regaining access to a free internet. However, please note that Ladder Accelerator advocates the responsible use of accelerators in compliance with local laws and regulations.
Ladder Accelerator supports multiple secure payment options: Visa/Mastercard credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can provide additional anonymity. All payment channels are handled through PCI DSS-certified secure gateways to ensure your payment information is secure.
Ladder Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Major covered areas include North America (over 30 cities in the US, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Yes, Ladder Accelerator provides browser extensions for Chrome and Firefox. The browser extensions run lightweight, encrypting only the traffic within the browser (without affecting other applications). They are particularly suitable for scenarios where quick IP location switching is needed, such as cross-border shopping comparisons. The browser extensions also include built-in WebRTC leak protection and ad-blocking features.
Ladder Accelerator provides multiple support channels: 1) 24/7 live chat — visit Ladder Accelerator's website for real-time conversations with support, with an average response time of under 2 minutes; 2) Email support — send an email to support@vpnjs.net, typically replied to within 24 hours; 3) Help center — featuring hundreds of detailed tutorials and troubleshooting guides. Our support team offers bilingual service in Chinese and English.
Ladder Accelerator’s Lightning and Premium versions include built-in ad blocking and malicious site protection features. This function operates at the DNS level, maintaining a domain blacklist with over 1 million rules that block ad trackers, malicious domains, and phishing sites during the DNS resolution stage. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network level.